“We unfortunately arrived late in the evening due to traffic.”
On our arrival, the Cabin took us some time to find (Shepherds Lodge). The Semi detached Cabin adjoined to ours (which was empty) had outside lighting on in advance, where as ours did not, so was very difficult in the dark not only to locate and find, but even to carefully maneuver without tripping over.
When we turned on the outside lights, we noticed rubbish bags strewn near the Key box, which in our opinion was not good, considering we checked in at 10pm and you had the whole day to organise.
The facilities inside the Cabin were good and helpful.
The Jacuzzi on first use had a strange smell to it and water was only semi clear. When we went to use it the next day, the water was literally like a swamp look at 2pm. We were hoping after going out for the day on our return the cleaner would have this resolved. However, on our return at 6pm, we noticed it was far worse and had an awful pungent smell which caused us to retch. We phoned to complain and a guy came out approximately 6:30pm and finished emptying and restoring it with clean water. The job was completed by 9pm, bearing in mind this was our last night. We have video and photo footage showing the above.
Not at all impressed.
Steve and Jeanette.
