“Unrelated to this property, Sykes had already cancelled our original booking due to a leak, no apology cancelling so late on, we were left with trying to find an alternative.”
We found that Helton Fell was available for the same period. The property itself is very centrally located, in the middle of the high street so easy access to everything in Kendal. It's well equipped, well finished, little extras like a Bose Link where you could play music was great. Very clean & tidy, plenty of seating which is comfortable, no shortage of kitchenware, plates, cuttlery, glasses etc. overall it was a great property. Our main issue, which to date we are still waiting for Sykes to acknowledge our complaint & confirm how they intend to deal with, the listing says king size bed in the main bedroom with zip link in the other bedroom that can be made up to a kingsize bed, neither are correct. We called the owner to see if we were doing something wrong, she confirmed that they are 2 twins, neither are or could be kingsize beds. It wasn't a big issue but on reviewing the listing the pictures had been taken to suggest the main bedroom was a kingsize bed, this is a deliberate mis-sell / false marketing of the property which I called out to Sykes, I asked for this to be logged as a complaint, to date we haven;t heard from Sykes, haven't had a complaint reference so assume they simply don't care & are happy to do nothing about it! The owner was lovely, exchanged a bunch of phone calls & she was always at the end of the phone & offered info when we asked. I would recommend this property as it really is a lovely, clean & comfy apartment but you will be staying in single beds.
