“First impressions were good, but sadly that’s where it ended.”
It would be a good idea to wash the bedding and towels in a non-bio, non-perfumed detergent as I spent my entire stay itching as soon as I got into bed, so didn’t sleep during my time there. The bedding also needs changing, when I stripped the bed upon departure as requested, there were many questionable stains on the duvet and mattress protector. The sofa and armchair also need replacing, as they’re old and now uncomfortable. This meant, there was no comfortable place for me to sit or sleep, which was far from ideal. The whole place needed a deep clean e.g. there was still curry split from the last occupant in the microwave and their hair in the bathroom.
The flat is on the top floor, up 2 steep flights of stairs, so think about how much you bring with you. The lack of parking and the one way system is also something you should consider. Leave yourself a minimum of half an hour to walk back to your car and navigate this system on the day you’re checking out. Also, although the location is great in the day, who knew at night Kendal “comes to life.” From around 10pm-1am the Tesco Extra opposite becomes the hangout spot and there’s a lot of shouting, so pack earplugs! Also, pack an eye mask as the blinds don’t fit well either. There is no reception, only an emergency contact number. As none of the above constitutes an emergency, I had no one I could contact about these matters. Sadly this was not the restorative trip I’d hoped it would be.
Hi Alison
Thank you for taking the time to review Windermere and I'm sorry that you
did not find it as comfortable as other guests have. It is very unusual for
us to have any complaints about cleanliness and I will certainly be passing
your comments on to my cleaners as we normally have excellent feedback in
that area so I'm not sure what happened here. Whilst the phone number is an
emergency number it is always available for any issues and queries you have
and I would have been happy to discuss and try to resolve any elements of
the points you raise during your stay.
Property Owner
