“I am overall disappointed with this stay but I will list off the few positives first.”
The location can't be knocked, as you are a very short drive or short walk away from Ambleside town which is handy. Along with this, the beds and the towels were of good quality. Unfortunately, that's where the positives stop. Firstly, the pictures are slightly mis-leading in terms of the size of the property. While I was expecting it to be cosy, based on what I saw, it was smaller than expected and as a party of 3 we found ourselves stepping on each others' toes on multiple occasions. The main issue we found was the facilities/amenities. Some of the kitchen equipment was very difficult to use and didn't work properly e.g. the induction hob. Also, the electric shower is quite gimmicky and was very low pressure and extremely sensitive on the temperature dial. There are some things that I would personally expect to be included as standard with every cottage/airbnb style stay, and based on my previous experience around the U.K. they have been. However, this property was missing a lot of basic supplies. For example, there was only one roll of toilet paper included for a 4 day stay to be shared between 3 people. Not to mention, there were no tissues included for any other purposes. On top of this, there was no hand soap in the bathroom, only hand sanitiser! Hand sanitiser is not a substitute for washing your hands, I think we have all learnt that over the last couple of years. The kitchen was also missing cleaning suppliers, as again we were only given a small vial of washing up liquid and nothing to clean the work surfaces with. Once again, there was no kitchen roll included. Finally, there was no basic kitchen ingredients left that could be universally used between all guests. While I am not expecting anything major, salt and pepper feel like something that everyone would use and as I mentioned, has always been included in previous home/airbnb stays that I have had. Due to the lack of facilities/amenities, I think we ended up spending £15-20 just to stock the home with the basics which I was very disappointed that we had to do as we had already paid over £400 for the stay.
We would like to thank you for your feedback. We are pleased you liked the location and were happy with the quality of the beds and towels. We can assure you that your comments regarding the induction hob have been passed on to our maintenance team. With regards to your mention of supplies; We do provide starter packs such as washing up liquid and toilet roll however the property is self catering so we encourage guests to bring these other items. Once again, thank you for your comments and we hope to welcome you back to The Hayloft again!
Property Owner