“A lovely location and a lot of the experience was positive but dismayed to arrive and find muck from the hot tub having been emptied all over the decking steps and a used ashtray left out.”
After some initial cleaning by us, further issues arose from being unable to use the main oven for two days before we chanced across the mains switch hidden behind umpteen pans (which had all seen better days) in a cupboard. The wine chiller unit wasn’t working, neither was the ice dispenser in the fridge. Had these been labelled as not working, we would not have wasted time trying to work that out. The dishwasher is straight forward to work but buttons worn out (and it is very small and ...
After some initial cleaning by us, further issues arose from being unable to use the main oven for two days before we chanced across the mains switch hidden behind umpteen pans (which had all seen better days) in a cupboard. The wine chiller unit wasn’t working, neither was the ice dispenser in the fridge. Had these been labelled as not working, we would not have wasted time trying to work that out. The dishwasher is straight forward to work but buttons worn out (and it is very small and doesn’t clean well) so take your marigolds as you’ll be washing up all week. We couldn’t adjust the temp of the hot tub which was set at a ridiculously hot 40 deg. We had to wait until tub man came on 5th day of our stay. The roof windows in upstairs bedrooms had fallen out with their control units so we were unable to open them - very uncomfortable as we had hot weather. We found it difficult to get managers to deal with all these issues as there is no one living locally. We singled out several chipped items of crockery and washed dirty pan found in cupboard. We’re very dissatisfied with derisory compensation offered subsequently as felt our holiday much compromised. Feel place very overpriced given all these difficulties.
Thank you for the below feedback, I have included some comments below to address some of the issues that have been raised.
- The company responsible for cleaning the hot tub between guests have been made aware about the sediment that was visible following the water change.
- As mentioned in the several text conversations the cooker is not turned off between guests and we have asked the cleaner to check that in future.
- We ask all guests to ensure all crockery and cutlery is cleaned after use so that it’s ready for the next guests and that they report any broken items so we can get them replaced.
- The wine chiller was out of use whilst we waited for a new unit to be installed, this has since been done. My apologies that you were made aware of this in advance. I should point out that there were 3 other fridges in the property to use.
- The size of the dishwasher is constrained by the fact that the kitchen is handmade and won’t accommodate a standard size unit. Regarding its performance we have scheduled a service.
- The hot tub is set to 38 degrees following the guidance from the maintenance company. We did advise that the water temperature can be reduced slightly by removing the cover and putting the jets on before use, however this was deemed to be too much of an inconvenience.
- Regarding the remote-control Velux windows we did send someone round to property on Monday to take a look at this but no one answered the door. We were then let down twice by an electrician who had offered to attend. Our apologies if this resulted in any discomfort.
We responded to your multiple messages in a timely manner and were somewhat surprised by the issues that were raised to us, including finding cobwebs on the external brickwork.
We consulted Sykes regarding the 50% compensation that was being requested and determined that this was not commensurate to the issues that had been raised.
We’re sorry to hear that you felt your holiday was compromised.
Property Owner
