Rowan Hill

Thank you for taking the time to share your feedback following your stay at Rowan Hill. We are delighted to hear that you and your family thoroughly enjoyed your visit and that you appreciated the spectacular views, location, and the care and attention that has gone into the property's design. It is wonderful to know that you would recommend Rowan Hill and hope to return in the future. We would also like to thank you for highlighting the housekeeping concerns you experienced during your stay. As the management company responsible for overseeing the property's housekeeping arrangements, we take full responsibility where our standards fall short of expectations. We have discussed your feedback internally and have communicated with you directly regarding the issues raised. Feedback such as yours is invaluable in helping us maintain the high standards that guests and owners rightly expect. Please be assured that your comments have been reviewed with the relevant teams to help prevent similar issues in the future. Thank you once again for your kind recommendation, and we hope to welcome you back to Rowan Hill for another enjoyable stay. The Lakelovers Team, on behalf of the Owner

Thank you for taking the time to leave your review. We are delighted to hear that you enjoyed your stay and appreciated the recent modernisation of the property. It is wonderful to know that the house had a fresh, new feel and provided a comfortable base for your holiday while exploring the local area. We would also like to sincerely apologise for the housekeeping issue you encountered on arrival. As the managing agent responsible for overseeing the property's housekeeping arrangements, we fully acknowledge that the property's presentation fell below the standards that both we and the owner expect. Once the matter was brought to our attention, we acted immediately to arrange a revisit and address the concerns as quickly as possible. We appreciate your patience and understanding while we worked to resolve the issue, and we are pleased that this did not detract from what was otherwise a great stay. Your feedback has been shared with the relevant teams to help ensure our standards are maintained consistently for future guests. Thank you again for your comments, and we hope to welcome you back in the future. The Lakelovers Team, on behalf of the Owner

Thank you very much for taking the time to review Rowan Hill. I am delighted to hear that you had a lovely holiday and thank you for your positive comments about the house.

Thank you for your kind comments about the cottage. We are delighted to hear you enjoyed the property and found it well equipped for your stay. We are very sorry, however, that your request to have one of the bedrooms prepared as a twin room was not actioned correctly before your arrival. Having reviewed the matter, we can confirm this was an error on our part and not the owners'. We understand your frustration, particularly after contacting us several times, and we sincerely apologise for the inconvenience caused. We continually monitor our response times and processes, and feedback such as yours helps us improve the service we provide. We hope to have the opportunity to welcome you back in the future.

Thank you very much for taking the time to review Rowan Hill. I am delighted to hear that you liked the house so much.

Thank you very much for your lovely and positive review of Rowan Hill and for taking the time to share your feedback. I was so pleased to hear you found the house and garden ideal for all your family's needs and that you had an enjoyable holiday without any problems. Lakelovers have confirmed to me that their number is now a Chester number. I have been assured that there is a local representative based in Windermere, and that queries are immediately routed to them; and that they do act quickly in the event of an emergency. I have activated the 'Guest messaging' facility in the Sykes' app. So guests are now welcome to message us as owners for any non-emergency queries. Regarding the recycling; there is indeed one blue box for glass and metal recycling, and another blue box for paper. But frustratingly the local council have yet to provide the blue bag for plastics recycling. Many thanks once again for kindly assisting us with your feedback.

Thank you very much for taking the time to review Rowan Hill. I am delighted to hear that you enjoyed your stay and we would very much look forward to welcoming you again in the future.

Thank you very much for taking the time to complete and return your feedback survey following your recent stay at Rowan Hill. We are delighted to hear that you enjoyed your time at the cottage and that you particularly appreciated the garden, the beautiful views, and the high standard of cleanliness on arrival. We are pleased to pass on your kind comments to Lakelovers, who provide our contracted housekeeping service, and we will ask that particular attention is given to your observations regarding the pans and the finish on the hob. It is always helpful to receive such feedback as it allows us to review and refine the finer details of presentation where appropriate. In terms of guest provisions, we aim to ensure that Rowan Hill is well equipped and comfortable from the moment guests arrive. As is standard across Sykes and its local brands, the housekeeping service provides one toilet roll per bathroom at the start of each stay, and we understand this to be consistent with wider industry practice. We take great care to present Rowan Hill thoughtfully and to provide a welcoming, well-appointed environment, with the intention of offering guests the comforts and conveniences they would expect in their own home. We are therefore reassured to know that the minor points you raised did not detract from your overall enjoyment of the cottage. Thank you once again for your valued feedback. We very much hope to welcome you back to Rowan Hill for a return visit in the future.

Thank you very much for the lovely review. So pleased you enjoyed your stay.

Thank you very much for your review! So pleased you had a lovely stay.

Thank you very much for taking the time to review Rowan Hill. I am so pleased you liked the house and enjoyed your stay. There is indeed a sharp turn with a hump as you enter our street from the main road. It is a bit tricky, particularly from the Bowness direction.