“Having booked with Sykes nearly every year we were quite disappointed with this years holiday.”
Obviously the photos were taken some years ago as the garden now somewhat overgrown. The best room was the kitchen which had everything. The two lounges should have said one lounge and a walk through as barely enough room to pass either side of the coffee table. The tv lounge was a bitter disappointment as it was so dark and overfull with dark furniture and being six of us we couldn’t all sit there together. settees were awful so uncomfortable and low. My husband and I are in our 80’s and found it difficult to get up. The listing said off road parking but the owner said in his two pdfs sent to me that no parking on the road so my grandson had to park way up the road in caravan site park. Had a list of dos and don’ts sent which we found a bit insulting considering how many cottages we have been to in the past and had no complaints. The cottage was clean and well stocked however and Thankyou for the welcome card.
We work hard to ensure that everyone has an enjoyable holiday in Carwood. Therefore we are disappointed to read that Carwood and Dufton did not hit the spot for you and that you have given us our first poor review. We know by the number of repeat customers that many people do have a lovely holiday. But, to answer you comments:
Choice of furniture tends to be down to personal taste and we are sorry that our choices, including the squashy sofas and antique furniture in the snug, were not to your taste.
Unfortunately, you misunderstood the parking instructions. You are simply not allowed to park on the track and village green outside the property (This area is legally protected and we don't want anyone to get in trouble). Parking on the road (public highway) is, of course, allowed (There is usually ample space).
We will revisit the instructions we email out to everyone. We are simply trying to be helpful, not insulting.
I'm not sure how to respond about the garden. The lawn is always mown. The hedges had all been trimmed a week before your arrival. As a country cottage garden in high summer nature gives us more abundance than the winter photos shown on the website.
Property Owner
