“Having stayed here before many years ago, we were happy to return as its a lovely cottage, great location and close to the famous Britannia Inn.”
However, lost marks for listing accuracy, as I feel its misleading to say 4 bedrooms, 8 guests. Whilst true, it needs highlighting in the bullet points that this includes a family room for 3 and a single room, not way down in the extended information. 4 couples might be disappointed! Cleanliness-lovely, crisp white bedding but lost a mark as the floors were really dusty in the lounge. Comfort-An information pack would be appreciated, as arrival is after 4pm on a Saturday and we needed wood for ...
However, lost marks for listing accuracy, as I feel its misleading to say 4 bedrooms, 8 guests. Whilst true, it needs highlighting in the bullet points that this includes a family room for 3 and a single room, not way down in the extended information. 4 couples might be disappointed! Cleanliness-lovely, crisp white bedding but lost a mark as the floors were really dusty in the lounge. Comfort-An information pack would be appreciated, as arrival is after 4pm on a Saturday and we needed wood for the fire, as its November. Local shops info would be great, or a complimentary basket of wood to get us started, especially as website said fuel included. Now assume they meant oil for heating, not wood. Facilities and maintainence- great, self contained cottage, however would benefit from oven gloves, dustpan and the soap dispensers at all 3 sinks were empty (I note that this has been mentioned in previous reviews). Also, the icebox at the top of the lovely big fridge was completely iced up, so much so that nothing would fit in and the door wouldn't shut. The living room wall lights are useless, either didn't work or the bulbs were hardly noticeable. An additional outside light on the corner of the cottage would be appreciated, as when walking up to the door, there is a very dark section along the property leading to the steep steps outside the door, which you have to be right in front of before the light comes on. I also have to question the safety of the internal doors, both contain clear plain glass, no etching or stickers to highlight them when they are shut. I hope that they are safety glass at least. I know that competition is often fierce for short lets, so attention to detail is important for properties that become our home for a few days.
Thank you for taking the time to provide this feedback. We are sorry to hear about all the issues you encountered at the property, unfortunately we weren't aware of any of the issues you had as we could have resolved them to make your stay more comfortable. We find that the description and images provided on the website are accurate to the facilities provided.
We are glad that you enjoyed the location of the property.
Lakelovers Owner Team Property Owner