“Overall a positive experience.”
One downside being we felt obliged to agree to the gas check during our stay, which, being second property owners ourselves, we felt could have been arranged outside of guest time, perhaps on changeover day? Although many elements of the cottage are top notch, certain things, like the provision of only 1 loo roll for a week long booking felt ‘tight’ for example. We would have welcomed a wider range of kitchen essentials that allow for more home cooking and it didn’t impact us so much as we had taken preprepared meals. We felt it is a perfect size space for two and with four people staying it would be too small. We appreciated the large fridge freezer and the cottage being lovely and warm throughout.
Dear Andre.
I was happy to receive your text message during your stay, telling me that you thought the cottage was lovely.
I would have welcomed you telling me, at the time, about the minor concerns that you now write about. I could have quickly and easily solved them; barring the requirement of a gas safety check, which, as per the contract you agreed to, you were required to allow access for. This is something that is time limited and legally required of us. It is also for your own safety. Organising such checks on a Saturday (changeover day) is nigh on impossible.
I went to great lengths to organise the safety check at a time convenient to you (eg. when you were out) and it finally happened on the morning of your last day. As a thanks, I bought a bottle of wine for you, which you don’t mention now, but appreciated at the time!
The lack of spare toilet rolls is not standard and was a one-off mistake by the cleaners. If you had mentioned it on any of the multiple times that we spoke, I would have easily and quickly rectified it. There is nothing “tight" about the way that we manage the property and are constantly investing in maintenance and new facilities for guests comfort and enjoyment.
We're glad that you were warm and cosy and enjoyed the kitchen facilities. We are always keen to improve guest experiences, so again, had you told us which additional items you'd have liked, we would have happily accommodated you...
We regularly have very happy groups of four, three and two guests. I’m glad that you had an overall positive experience and hope you will visit us again sometime! Cheers, Alun Property Owner