“Loved our stay, 4 out of 5 stars.”
Positives
The hot tub was great. The setting was stunning with fantastic views and lots of wildlife to observe. The ducks were fun coming to visit you and even having a walk around the kitchen. The cottage was lovely and comfortable. Beds were great, very comfy. It was quiet apart from one evening when one cottage broke the rules and were noisy in the hot tub and partying till early hours (there's always one ignoramus). Internet WiFi was generally good (30 Mbps) but dropped out now and then ...
Positives
The hot tub was great. The setting was stunning with fantastic views and lots of wildlife to observe. The ducks were fun coming to visit you and even having a walk around the kitchen. The cottage was lovely and comfortable. Beds were great, very comfy. It was quiet apart from one evening when one cottage broke the rules and were noisy in the hot tub and partying till early hours (there's always one ignoramus). Internet WiFi was generally good (30 Mbps) but dropped out now and then. Reconnecting resolved the issue.
Negatives
There was mould growing in some of the bathrooms and one of the bath plugs was broken. The fact that you pay £1.6 to £2.5k prices and then are expected to gather the linen and towels (holidays are to get away from housework). I feel it's a bit cheeky to be asking as that's what you hire staff to do. Even a Travelodge doesn't expect you do strip linen, however a minor annoyance and didn't take long.
Minor criticisms but overall fantastic
Thank you
Thank you for taking the time to leave feedback for us. The Oaks team pride ourselves in making your stay as comfortable as possible, so I'm sorry there was some noise and we are always here to help if there was a disturbance please contact us and we would speak to the guests involved. We have rechecked the bathrooms and treated these areas and repaired the bath plug and are happy to do assist during your stay if something is occasionally missed/broken. The request to strip beds is a request that we have in place to encourage guests to leave properties tidy so that cleaners can spend the time on the cleaning, but it is a request and not a ‘must do’ so we will look at the wording of this in our information. I'm glad you enjoyed your stay with us and hope to see you again. Property Owner