“We were told Milk would be bough fresh from the farm shop 3 times a week on a Monday Wednesday and Friday.”
Having arrives on the Tuesday afternoon we didn't go and get milk as though this was a lovely idea and would have fresh milk in the morning - this never came nor was it delivered on the Friday. So when everyone wanted their coffee and breakfast Wednesday we had to do a 30 min round trip to start the day - very disappointing.
There was also not enough serving equipment in the property. I have rented many houses like this in the lakes and else where and for a place that sleeps 8 there was no service plates / bowls and dishes for dinner. The whole point of hiring the house was so we didn't have to go out for dinner and this didn't make it easy. Also anywhere I have rented has always had the basic condiments in either built up from people before or supplied by the owners, again this was not included making the basics difficult - stuff like ketchup / herbs / Welcome pack.
Other then the above the place is lovely, the water didn't work for a while but this was fixed quickly, it is a very sociable property but yet we all felt we had our own room and space.
Thank you for taking the time to share your feedback with us Mrs O’Connell. With regards to the dairy this service is opt-out, so I am unsure as to why your items were not delivered. I can only apologise. This is something I will investigate. Should you stay with us again however the dairy contact details are listed in our welcome guide so that you can call to confirm delivery.
I am pleased to say that after bringing the lack of serving ware to our attention I have increased the items available. With regards to a welcome pack, we provide a starter pack of salt, pepper, tea, coffee, milk, dishwasher tables, washing up liquid, toilet rolls and hand soap. We do not offer condiments due to hygiene issues that often arise. I hope you understand.
Thank you once again for your feedback, I hope to welcome you to Graythwaite Estate again soon.
Kind regards,
Debbie Sewell
Cottages Manager, Graythwaite Estate
Property Owner