“We were not sure who onsite was responsible for meeting and greeting and dealing with the problems.”
The instruction book related to storage heaters, it was not until the second day, without heating, that we discovered they were just electric wall heaters, one of which in the main rooms was hanging off the wall and not working. We propped the heater up with a log till the handyman could secure it. We left instructions for what times we needed the heaters on, at what temperature in both the lounge and bedroom, but nothing happened.
The kitchen and dining equipment was not well thought out , the teapot for two people was large enough for a family! Only one of the oven shelves fitted the width of the oven. A lack of small glasses was evident, orange juice in half pint glass was unsuitable.
A shelf in the bathroom would be a distinct advantage.
Maybe it would be useful from time to time for a member of your staff to spend a day and night in your cottages so that they would see and recognise what is good and more importantly what needs attention.
Thank you for leaving your review. We are sorry to hear that our property failed to meet your expectations. I can confirm that the heating instructions have since been updated in all our properties, with details on where the heating control panel is and how it works for each individual property. Other elements of your review have now been rectified in the kitchen including the oven shelves, and we are fitting a new kitchen in Can Brow Cottage this coming year. Property Owner