“Our third time here, and generally satisfied.”
Crumbs on floor and in one of the cupboards. Freezer needed defrosting. Other than that, OK, but we have been with several self catering companies in the past few years and all of them provide a ‘welcome pack’, which is a nice touch, even basics like milk, bread, tea/coffee, butter. One company goes further with pasta, sauce, fruit, wine.
The only thing left for us in Pure Grace were some sachets of coffee, several years seriously out of date.
Like some other reviewers, I feel Lakelovers has in recent years, lost any semblance of being welcoming, or making an effort to show a bit of customer care.
John, thanks for your comments and apologies for the problems you encountered. Admittedly the takeover of Lakelovers by Sykes caused a regrettable period of underperformance on a few fronts. We have managed to resolve these issues and pleased to confirm everything is back on track, particularly the cleaning. We have updated the guest manual and include welcome packs as standard for guests. There is also self check in via a lock box. We hope all this may persuade you to consider Pure Grace again.
Property Owner