“On arrival at Waterhead Retreat, there was a maintenance man in the apartment, he was checking the patio door that the previous occupants had reported as not opening or closing properly, this wasn't looked at until the following Thursday after I reported it again.”
Problems we found with the apartment were, 1. The blind to the main bedroom window was closed and we couldn't open it as the 4 lots of nylon twine had come out of the toggles and were wrapped around the bar at the top. 2. The main bedroom door handle came off when trying to close the door, all the doors need looking at to ensure that they close properly. 3. One of the large drawers in the kitchen wouldn't close, this works on a slow closure mechanism but kept springing back open when trying to close it. 4. There are loose electric sockets to the walls. 5. Parking to plot No. 30 is very tight, but there are occupants in No. 26 that take up 4 No. parking spaces, one for his car, one for his works van and two which he is using as his workshop, this needs reporting and sorting out with the management company of Romney Grange. Having said all this, the apartment has been refurbished to a very high standard by the owners, two lovely new bathrooms, the kitchen is new and really nice, new carpets and decorated nicely, the view is really nice also. I would definitely return if all the above snagging to the apartment was sorted out. Sykes Cottages, can you please advise me when all the above problems have been sorted out so that we can book again soon?
Thank you for your feedback.
We are pleased that you found the kitchen to your liking and the property nicely decorated.
Further to your comments we will ask our Maintenance Team to look at the points.
Thank you
The Lakelovers Owner Relations Team
Property Owner