“Overall another good stay.”
Good location to retreat back too and nice views. Overall pictures shown are exactly what you get and this is our second stay here now. A few niggles that need addressing - frying pan severely burnt - couldn’t/ didn’t want to use it, needs replacing. - mould by front door needs addressing as I got some of it on my trousers when entering the building, obviously a damp issue near the window/door as water on windowsill as well. - 2 tiles in the entry porch are loose and need taking up and ...
Good location to retreat back too and nice views. Overall pictures shown are exactly what you get and this is our second stay here now. A few niggles that need addressing - frying pan severely burnt - couldn’t/ didn’t want to use it, needs replacing. - mould by front door needs addressing as I got some of it on my trousers when entering the building, obviously a damp issue near the window/door as water on windowsill as well. - 2 tiles in the entry porch are loose and need taking up and refixing. - cleaning store is right next to the property, so the cleaner was there, the hot tub people were there and the groundsman were there at various times in the morning which was a little annoying as it wasn’t discreet and ruined the atmosphere of the place most mornings. The people however very lovely and friendly but just the cars parked right outside, the backwards and forwards of the gates and level of noise was a pain point. Suggestions - we couldn’t use underfloor heating or more didn’t no how to perhaps better instructions for this one. - a parasol needed for hot tub area, can feel very overlooked but also a few days it was super sunny and would have been nice to sit and read a book up there. Thanks for a good stay.
Thank you for returning to Lower Lake View and for your feedback. We are happy you had a good stay and we are working off your comments so that we can make it an excellent stay.
We replaced the burnt frying pan and we have installed a dehumidifier in the utility room to remove excess moisture. Thank you for notifying us of the loose tiles. We are waiting to hear back from maintenance for when they can be refixed.
The property has privacy glass so no one can see into the rooms, and the staff are aware they are to be discreet at all times when near the apartments. Apologies, if this was not the case during your stay. There had been a storm the weekend you arrived and the staff were busy clearing the grounds of debris and bringing the external areas back up to standard.
The underfloor heating turns on if the temperature falls below 21 degrees. The temperature in the property can be increased manually by up to 5 degrees by pressing the positive symbol on the thermostat. Each press increases the temperature by 1 degree and is indicated by the green light moving to the right. Decreasing the temperature can be done up to 5 degrees by pressing the negative symbol on the thermostat. Each press decreasing the temperature by one degree and is indicated by the green light moving left.
Unfortunately, we are unable to put a parasol up on the terrace due to the strong winds that can be experienced in that area.
We do look forward to welcoming you back to Louper Weir, if not at Lower Lake View, at one of our other stunning properties on the development.
The Louper Weir Family. Property Owner