“Fairy Glen is an impressive property in an excellent location being close to Grasmere Village and near a great play park for children.”
The property was well equipped, has good appliances, especially the cooker and had really useful utility rooms. Most bedrooms were a decent size and the number of bathrooms was great for our large party. It does need some TLC, specifically, broken pan lids need replacement, windows need cleaning outside, a thorough clean inside would help and I'm glad we found the broken wine glass stem under a chair in the lounge rather than our children. The garden is pleasant and were it not for dog mess left by earlier ignorant guests, would be a good play area for children. We paid a premium price for an Easter week but the property was simply not value for money. With a spot of investment and attention to detail this has the potential to be a fantastic property. At the moment it is some way off, which is surprising for HoTL.
Thank you for your feedback. We are very sorry to see our standards of cleanliness were not as high as we all expect and we have reported this to our housekeeping team. All feedback is taken seriously and any necessary changes will be made so we appreciate you bringing this to our attention. We agree this impressive property is in an excellent location and hope to welcome you back in the future. HOTL owners team. Property Owner