“This was our second stay in Rowanberry Cottage and once again we had a wonderful holiday.”
The cottage is lovely and in a perfect location. I would like to advise future guests of a couple of issues we had. There is a thermostat control for the upstairs heating in one of the bedrooms. This is in addition to the one downstairs. This was not in the information booklet and unfortunately I had to contact the owner as the bedrooms and bathrooms were cold. The owner was very prompt in helping us by sending a plumber and it was him who told us about the 2nd thermostat. Mindful of energy costs we avoided using the dishwasher hoping to save the owner on energy bills. Unfortunately this consideration backfired on me and I accidentally broke 2 dinner plates as they slipped off the draining board. I was hoping the owner may have shown some understanding as accidents do happen, however he asked to be reimbursed. For future guests please be very careful when handling the crockery as it is expensive which we found to our cost. These issues did not prevent us from enjoying our stay in Rowanberry Cottage and hopefully we will return in the future, but maybe I'll bring my own crockery next time!
Thank you for your feedback from which it is very pleasing to know you 'had a wonderful holiday'. It is gratifying to know you agree that 'The cottage is lovely and in a perfect location’.
Your feedback does, however, contain factual errors and inaccuracies. When I 'phoned you in response to your text message about the upstairs radiators being cold, I asked if the thermostatic valves were 'open'. You said they were. I also asked if you had adjusted the thermostat in the bedroom. You said you had, so to deny knowledge of it is incorrect. In the 'information booklet' (that is the ring binder with information about the Cottage and equipment), both the downstairs and upstairs thermostats are referred to so to say otherwise is also incorrect.
Not using the dishwasher was your personal choice. Thank you for contacting Lakelovers and honestly telling them about the two plates you broke. When I was 'phoned by Lakelovers about the plates, I was told you had offered to pay for them. I certainly did not ask to be reimbursed and to say otherwise is inaccurate.
You are very welcome to return to Rowanberry Cottage. There is certainly no need to take your own crockery. Property Owner