“On arriving we were very disappointed to find it was like arriving into a dirty run down area not what we were expecting, now we know why the photo is of the back of the property.”
Inside the pots and pans were awful dirty and scratched, there was no way I was going to use them. The underneath of the sofas had sunk so they were very uncomfortable. The table and chairs on the balcony were very unsafe my husband sat on one and it nearly collapsed and he fell off hurting himself. There was an owners cupboard but all the draws were full of sheets and towels so you couldn’t use them to put your clothes in. I thought that’s what the owners cupboard was for. The oven idea is not the best takes to long to work how to use it . It says that 6 people could stay but it only has a little fridge with ice compartment we struggled and there was only 2 of us. It looked like the owners had moved out for the week so they could let it. All the information about the area was out of date, there was no information about the property itself until we found it stuffed in a cupboard covered in sand which we cleaned and left on the table for the next people so at least they would have a WiFi code. In our opinion the owners are not checking their reviews very well and not checking up on the job the cleaners are doing as it is not good. We would not recommend this property to anyone with older dog as our 13 & 15 year olds struggled with the stairs . On a positive the bed was comfortable and the bath was a good size.
Thank you for your comments. Customer feedback is very important to us.
I am sorry that Harbourside House did not meet your expectations
and that a townhouse layout was not suitable for your older dogs. The
village is an old mining town and is a quiet, quaint place at the edge of
the sea, with relics of it's history. The house itself was
completely refurbished 4 years ago so I am surprised there are problems
with the chairs but certainly will be addressing this, and it sounds like
we need some new pans. If I can work out where a larger fridge can fit,
then I would like to put one in. The owners cupboard houses the high chair,
cot, welcome packs, cleaning things, extra pillows, cushion and duvets etc,
so a change of bedding is kept in each bedroom should guests need/wish to
use them. They should be just in the bottom draws so will check. You are
right the pamphlets were in a cupboard as we were advised by Sykes to keep
them hidden to reduce risk of Covid contamination to guests. There is a
wipeable file containing essential information and the instruction manuals.
As owner I do indeed check my reviews and am constantly striving to meet
guests' differing requirements, wishes and expectations. I agree with you,
after a great day out in the mountains or along the beach a luxury bath and
bed are very welcome.
Property Owner