“Yew Cottage could be amazing but unfortunately we had a couple of snags which could probably be avoided with some maintenance - on arrival we found parts of the property dirty (there was also a horrible smell in some of the rooms) - we were told that the normal checks hadn’t been carried out after the cleaners had visited but it did mean some of our party had to spend some of the first evening cleaning.”
In the middle of the holiday we had a visitor who ate some of our food in one of the cupboards - a mouse!!! The issue was quickly resolved by the property’s owners - with the hole into the property in a cupboard being blocked up - and whilst mice in the countryside is something that no one could ever guarantee to eliminate, i would have expected common routes into the properties to be closed up in advance rather than risking holiday goers finding their food eaten. The hot tub is exceptionally well maintained although other areas of the property clearly need some TLC - for example in the upper bedroom on the right - the sink doesn’t drain property (blocked u bend probably) and the shower tray feels like it’s about to give way when you stand on it.
Thank you for your feedback. Although the owner had not personally supervised the changeover day on the day you arrived, two Supervisors had checked all of the cottages after they were cleaned. Their cleaning company also arranged for one of their owners, to be on site all day and she along with two cleaners cleaned Yew Cottage. When you contacted the owner, she contacted the cleaners. The cleaners were at a loss to understand how you felt that the property was filthy and smelt, as the property smelt lovely and fresh. The wooden floors are cleaned with a steam cleaner and not a mop/ bucket and the situation with the mouse was unfortunate, but given that the cottage is based around 1200 acres of woodland this can happen. This was immediately dealt with during your stay and bait boxes have now been left outside of each cottage to try and ensure that this situation does not occur again. It is a shame that you did not make anybody aware of the sink not draining very well or the problem that you had with the shower tray, as these would have been dealt with straight away as nobody had previously mentioned these issues.
Thank you again for your feedback.
Property Owner
