“I was phoned the day before arrival to be told the oven wasn’t working and would be fixed in a couple of days.”
Nothing was done during our stay of one week and the small oven was completely inadequate, so we were forced to eat out more often than planned. For a group of 5 adults, 1 child, this was expensive.
On arrival at 4.30pm, there was a car parked in the parking area. It turned out to be a friend of the owner saying there had been issues with cleaning to the property. This is the third time we have stayed at this property and we have previously complained about this, as a result it’s unlikely we ...
Nothing was done during our stay of one week and the small oven was completely inadequate, so we were forced to eat out more often than planned. For a group of 5 adults, 1 child, this was expensive.
On arrival at 4.30pm, there was a car parked in the parking area. It turned out to be a friend of the owner saying there had been issues with cleaning to the property. This is the third time we have stayed at this property and we have previously complained about this, as a result it’s unlikely we will be staying there again.
We had to complain that the kettle didn't work and a new one was delivered after the weekend. The tumble dryer did not work properly either so we were limited to washing clothes as we couldn’t easily get them dried.
There was still mould in the ground floor bedroom, again we had complained on a previous visit. The towel rail in the upstairs bathroom was rusty and the stool in upstairs double bedroom was unstable.
The whole property is in need of a proper clean and a fresh lick of paint.
Thank you for taking the time to provide feedback. Unfortunately, we were not made aware of the faulty oven prior to the day we called. The part was ordered but unfortunately it was on back order and this was therefore not an instant fix. We were assured this was not a problem as you informed our maintenance team to this effect. We were not informed of the tumble dryer problem otherwise we would have sent someone to investigate and fix it.
Lakelovers Owner Relations Team Property Owner