“Great base for the week, ideally located.”
Nice cottage, we loved the upside-down layout and view from the front window. Plenty of activities to door from premises!
That said there were quite a few minor issues with the cottage which on their own would be quite tolerable but when added together took the gloss off what should have been a memorable stay…
1. The driveway! I dread to think how many miles of tread we shredded off-of our tyres going up and down, especially on arrival with a fully laden front wheel drive automatic car, no word of warning about that. It was a bit slippery when damp due to rain/drizzle too. You need to mention this in the listing. Anyone with mobility issues needs to bare this in mind.
2. The cottage, whilst tidy wasn’t exactly clean, we found wrappers and crisps in the lounge and slices of raw meat around the bench at the front along with rusty bottle tops. Given COVID cleaning should be over and above!
3. The rubbish bin was overflowing, which meant we had to bag things up until after the rubbish collection, incidentally we put the bin out for 2 Hart Head Barn (which was unoccupied) as that was also overflowing.
4. Skirting boards, all generally paint chipped.
5. Upstairs Shower room, loose towel rail.
6. Twin Bedroom. Slats kept falling from the beds which meant the two in that room didn’t have a comfortable week. The door handle kept coming off. There’s also a mark on the wall.
7. Master bedroom. The wardrobe is a bit lop sided meaning the doors wouldn’t shut properly. Also, the shower was a bit ropey to be honest, believe it was billed as a luxury suite…
8. Kitchen, once we found the correct instructions things were a lot easier, we found these in the crockery cupboard, the information pack had the details for the old oven. Needless to say, we’ve put these into the pack for the next occupants. A lot of the cups/mugs are chipped. A 2-slot toaster for a 6-occupancy cottage seemed at odds, as did the single cafetiere! Fortunately, we brought our own…
9. Courtyard was a bit scruffy, not be swept in a long time, bits of the damaged ratan furniture all over. Evidence of confetti and cigarette ends in various places. There were also wine glasses down the side of the hot tub, which we couldn't reach. Incidentally the hot tub was lovely after a walk or a bike ride.
Could be a really excellent place with a little extra effort. Too many minor issues. Real shame!
Thank you for taking the time to feedback after your recent stay.
We are glad that you love the upside down layout of Hart Head Barn and the beautiful views.
It is always helpful if clients contact us immediately upon arrival if the property is not cleaned to our very high standards. There is no record of any contact from you during your stay. We would have happily rectified any of the minor issues to which you refer. It is noted also that the review you have posted omits an important part of your email to Lake Lovers namely … “like I said, a lovely cottage but too many minor issues hence this email and request of a partial good faith refund. I think £400 isn’t an unreasonable ask given that this is what you charge guests in the event that they leave the place in poor repair etc.”
It is also noted that prior to receipt of your “review” the housekeeper for Hart Head Barn had contacted the owner in dismay at the damage caused by your guests to the bedding and towels. Photographs were taken and a replacement king-size duvet cover, king-size fitted sheet and one pillowcase has had to be replaced after strenuous efforts to clean bedding following your departure.
Property Owner
