“The cottage was well equipped with comfy beds (we slept well) and there was a much appreciated, welcome pack of biscuits and milk.”
However it was not as described in the listing at the time of booking.
Described as non-smoking with a TV in each bedroom. When we arrived there was an overwhelming stench of cigarettes coming from the living room. It was so bad that we had to buy air fresheners to try and mask the smell during our stay but even they weren't good enough. Also, there was only one TV in one bedroom (The listing has been amended since we complained to Sykes.) We would have chosen a different cottage if this one ...
However it was not as described in the listing at the time of booking.
Described as non-smoking with a TV in each bedroom. When we arrived there was an overwhelming stench of cigarettes coming from the living room. It was so bad that we had to buy air fresheners to try and mask the smell during our stay but even they weren't good enough. Also, there was only one TV in one bedroom (The listing has been amended since we complained to Sykes.) We would have chosen a different cottage if this one had been described correctly.
Minor problems which the host needs to sort with their cleaners. There was a light coating of dust on all the window sills and there were cobwebs high up in most rooms but especially bad in the bathroom where there were also three spiders. After our first showers we noticed the water wasn't draining away so we pulled the plug to find a foot long tangle of hair and grease which we removed. There was also breadcrumbs in the knife and fork drawer. The main parts of the property were very clean in every other respect.
With a little more attention to the details and the removal of cigarette stench this property would be great for any family.
Unfortunately, we had some previous guests who ignored the house rules and smoked in the property. Our cleaner did her best to remove the odour and to describe it as an overwhelming stench is gross exaggeration As for the TVs there is a large television in the living room and a smart TV in one of the bedrooms. If your main criteria for choosing a holiday cottage in this beautiful part of Cumbria is based on the number of televisions in the property then perhaps you’re better looking elsewhere. This cottage is a conversion from an old barn And there are nooks and crannies that will harbour spiders. I’m glad you had time to count them.
We are sorry, the cottage did not live up to your expectations, but we believe our description is accurate, The cottage is always clean and maintained to a high standard, and your feedback is unfair and exaggerated .
Property Owner
