“The treats were a pleasant find, thank you.”
A good all round location for a trip to the lakes & a nice quiet area. Fan was much appreciated in the heatwave, thank you. The kitchen is so tiny you can't prepare meals in it, plus the hob is not user friendly, & takes a long time to heat food up. The sofa slides everywhere when you sit on it, so we had to move a rug from under a table to be able to sit on it. No mention of the use of feathered pillows, duvet & cushions...I am allergic to them, and as a vegan it is unethical. The TV had no signal so unable to watch it, not a problem for us, but something for others to bear in mind. The patio area only consists of a small table and chairs, not much privacy for that, or for the use of the hot tub, especially when the family are dining outside. Cleanliness was not up to standard expected of a holiday cottage. Many cobwebs, dust, and the tiles in the bathroom are grimy with a lot of black grout. The shower head kept falling from the holder, it was not substantial for a cottage of this price, and the extractor fan didn't work. The doors don't close properly, especially the bathroom. A slab at the front entrance was loose causing my partner to slip down the step. And WORST of all was finding someone's glasses in the bed behind the pillow!!!! Disgraceful!! We have left them 'somewhere' to see if the cleaner finds them.
Dear guest
We take great pride in providing a lovely base for our guests holidaying in the Lakes, as such we were extremely disappointed to receive your review as your experience seemed so dissimilar to all previous guests and reviews. We're very disappointed that we were not given the opportunity to put this right during your stay - as we only live next door. We would have happily and quickly corrected this for you, for example - changed the bedding to suit your needs, shown how to use the televisions - both of which were and are in perfect working order, with access to terrestrial TV such as BBC and streaming services such as ITV hub, BBC iplayer etc. (instructions on how to do this were available too). We have since addressed all of the key issues you have taken the trouble to detail, and would have happily done this for you to help you enjoy your stay here. We had very purposefully described and photographed the kitchen as 'a small but well-equipped kitchenette ... which has everything you need to prepare tasty meals', so that guests have the accurate information required about the cottage prior to booking. As you might appreciate, we would have been grateful if you had thought to let us know you had found my wife's glasses, mislaid during your changeover. We thought it unkind that you instead, rather oddly, decided to hide them!
Property Owner
