“The advert is misleading.”
This isn't a private, quiet, holiday location. It's overlooked by four other properties. We had to listen to drunken idiots most evenings (it felt like a budget holiday park). The people who carry out the daily checks on the hot tub don't access it from the rear of the property (??!!), they bimble directly across the front, looking straight into the living room. A guy on a tractor turned up to mow our lawn, whilst we were trying to grab some sun and get a baby to sleep at lunchtime on our last day.
The rear of the property is an absolute mess of metal fencing, as they're clearly building something.
The garden furniture on the decking is very old/shoddy. One of the chairs stained my wife's t-shirt with rust.
Despite the fact they have Sky at the property, they don't subscribe to any channels. As a result, on the days we were housebound, due to the weather, we couldn't even watch TV.
The single beds are absolutely TINY. They're meant for children, so don't make the same mistake as us and assume that adults could sleep in them.
I was insulted that after the week we had, and amount it cost, they had the audacity to leave a note instructing us to strip all the beds on the way out.
I could go on, but I've made my point.
I was not at all impressed considering I paid £2500 to stay at the property. It wasn't private, it wasn't relaxing, it wasn't worth the money. The owners need to be HONEST in their advertising and charge a lot less for what felt like a Butlins at times.
We wouldn't stay there again if it was free.
Thanks for taking the time to leave your feedback. We take real pride in offering our guests a great service and we are always here to assist with any concerns. Had you notified us of these points during your stay, one of our team would have been very happy to address them for you. Sadly, we weren’t given the opportunity to assist on this occasion.
Tarn Lodge is set back on a hill, with trees and shrubs providing privacy from neighbouring properties, which are 20m away. Our Site Manager checks all the hot tubs daily for health and safety purposes, including the surrounding areas, which includes decking on some properties, and staff are always mindful of guest’s privacy. Our lovely grounds are well maintained, and we always try to complete any tasks with minimal disruption to our guests. Garden furniture and decking is open to the elements, but we do check them regularly and re-treat where needed. No building work has taken place and we have nothing planned. The lodge isn’t advertised as having Sky, but we do have a smart TV with access to regular TV channels plus Netflix, Amazon Prime etc, if you have subscribed to these, which is usual practice for self-catering accommodation. The bed mentioned has a zip and link mattress which splits to 2 singles from a king size; this is a standard adult size. The removal of the bed linen on departure is a request to enable the housekeeping team to focus on keeping the properties spotlessly clean, but it is just a polite request and not at all compulsory.
We’re delighted that previous guests at Tarn Lodge have awarded us a score of 4.8 and rated us as ‘Outstanding’. We take great pride in our customer care and service to our guests and would have been more than happy to have discussed any concerns that you had during your stay. We do hope these points didn’t impact your stay and that you had a great holiday.
Property Owner
