“An enjoyable week at the cottage and surrounding area is wonderful.”
On first impressions a cottage full of character. Comfy beds, good shower (need to be able to stop water from spreading) larger screen? Unfortunately, we found cleanliness lacking. Many kitchen items dirty, fluff and debris under beds and sofa cushions. We were unlucky enough to have a wet week and had leaks to both lounge windows and centre wall of the snug, contacted owner, left voicemail - no response. Getting out of drive is risky, kerb drop needs sorting, we bolstered it with shingle from the yard. Lakes fabulous. The cottage needs attention, full review on trip advisor,
I do try to provide all our visitors with information about the cottage via email before their visit and specifically mention to get in touch if they have any queries. I am sorry that, on this occasion, your voicemail message was not responded to. Unfortunately, I was abroad and while I could pick up email and text messages I could not receive voicemail. There are two contact telephone numbers provided in the visitor information book so someone is always available to be contacted via telephone if required.
I was disappointed to read that you felt some things at our cottage were below your expectations, however, I was pleased to read you had an enjoyable week nevertheless. I understand that the rain and wind were particularly serious that week and in such bad weather sometimes water does find its way in to old properties. I have ensured that all involved in looking after our cottage are aware of your comments.
It is reassuring to note that the visitors the week before your visit, left lovely comments in our visitor book and the week following we were thanked for the thoughtful extras and for it being extremely well equipped. Property Owner
