“Really lovely property and as described.”
We met up for a reunion after travelling and had a lovely weekend. Firstly the hot water tap is extremely hot. I scalded my hand on the kitchen taps but the showers and other sinks are the same.
There is no 'caution hot water' sign stated anywhere so I think this is something that needs to be added, especially if there are children around. I feel our experience was tainted by the attitude from one of the hosts. After having problems with the jets on the hot tub (they only worked for approx 10 ...
We met up for a reunion after travelling and had a lovely weekend. Firstly the hot water tap is extremely hot. I scalded my hand on the kitchen taps but the showers and other sinks are the same.
There is no 'caution hot water' sign stated anywhere so I think this is something that needs to be added, especially if there are children around. I feel our experience was tainted by the attitude from one of the hosts. After having problems with the jets on the hot tub (they only worked for approx 10 mins and then turned off) I texted the host for support. After not receiving a reply I sent a prompt text to which I got a response of 'what'. He then shortly came up to the property and then proceeded to actually shout at me after he pressed the jet button and aggressively said 'is it working or is it not?'. He was extremely rude when questioned and did not help us at all to fix the issue. We have all spent our hard earned money on this property and expect everything to be in working order and be treated with respect from the hosts just like we treated their property with respect. Not impressed with the service provided.
Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the property and had a lovely weekend with your group. We appreciate you taking the time to let us know about your experience.
We understand your comments regarding the hot water taps and your concern about safety. Your feedback has been noted and will be considered as we review our facilities.
Regarding the hot tub jets, we’re sorry they didn’t work as expected during your stay. Our host attended promptly to check the system, and we regret if the interaction felt less helpful than intended. We’ll review how we can improve communication and support in these situations to ensure guests feel fully assisted.
Property Owner