“I would not recommend this property in fact I would advise people to steer clear.”
There are some positives in its location and size and a good level of kitchen equipment. Plus when the hot water tap on the en-suite sink did not work someone did come out to fix it.
However, I had several issues which mean that I could not recommend this place to future guests.
1) Cleanliness- we had to reclean certain areas upon arrival. There was food still on the dining room table which was visible on entry. debris under the coffee table in the sitting room, cobwebs in the bedroom and a dead wasp on the bathroom windowsill. Further insult is that we had t o check-in late and depart early in order to allow for thorough cleaning.
2) the downstairs shower is not fit for purpose. It does not drain properly even when using as little water as possible. Therefore its should not be marketed as a house with 3 showers as we could not use this.
3) The Heating. This is controlled by the owners and whilst you can adjust the thermostat (only to a certain point) sometimes you don't even get an hour of the heating at the temperature you desire. This is particularly problematic for the rooms downstairs which were never warm because the heating is set so low they never had a chance to warm up. The thermostat is controlled by a pin number to adjust which is not shared with guests. We paid £2000 to rent this property and we couldn't even heat it how we needed.
The heating, the misrepresentation of the usable shower and the lack of interest in providing a clean property show a terrible disrespect for customers and that is why I wouldn't stay there again or recommend it to anyone.
We would like to thank you for your feedback. We are sorry to hear about the maintenance and cleanliness issues you faced. Lakelovers manage this property, so it is our mission to make sure the property is at it’s best, we apologise that on this occasion this was not the case. All these comments have been forwarded on to our Managed Services director who will be investigating. We really hope to welcome you back to The Grange Lodge now these problems have been rectified. Best wishes Property Owner