“Stephen was really friendly and helpful.”
When we arrived at the cottage the dishwasher had been left with items in and had flooded the kitchen, which Stephen sorted. The actual cleanliness wasn’t great and it needed a really good clean. We were told that the last people hadn’t left it in a good state and that their cleaner was ill, but that should not have affected our stay. There was also debris under the sofa cushions (which we didn’t find until leaving and checking we hadn’t left anything there). There was rubbish under the main bed and under a rug, which we moved as it slid. There was some items which hadn’t been washed since the last clients had left. There was a few issues - we found that the shower leaked down the living room wall, the kettle was broken and could have caused a burn, the waste disposal caused the electric to trip, leaving us without a fridge/freezer overnight, no working light bulb in one of the bedrooms and mould on the shower curtain. All of these issues were addressed quickly by Stephen, but for the amount we paid, you would have expected a lot higher standard. We have stayed in 6 different cottages over the last 6 years, in the Lake District, to visit my sister, who lives near Penrith, and we have never experienced so many things go wrong before.
