“When we arrived the cleaning lady was still there finishing up next door, just as well she was as we couldn't gain entry as the key was not in the lockbox but in the door on the inside of cottage.”
She had no knowledge of us arriving as said it had not been cleaned! When she gained entry with her keys it was a left in right mess by previous customers. She told us to come back in couple hours (by this time it would be 6pm+) not her fault but a break down communication either with booking agent & owner.
When we finally get in on first glances the ladies did a fab job in a short space of time to clean and prepair it for our stay. It was during the stay we started to find little bits not so perfect, the cottage could do with a little TLC and money being put back into it and bring up to date with current times. The kettle could do with replacing as has rather alot scalling init. The TV Ariel is no use at all, everytime you want watch TV you have to retune and lucky dip what channels you pick up. There is an outdoor ariel socket on wall why there's no extension into this instead the crappy plug in ariel?? Luckily the TV is a smart TV so can use your Netflix/prime accounts if you have these.
The WiFi is shocking slow, the router is next door and you piggy back off that, it was hit and miss alot the times.
The bathroom door handle needs attention, no one dared locked the door incase it came off and you got stuck in there! The shower in main bathroom is a cheap of the cheapest ones going and pointless for double shower that size, plus there's not alot hot water it runs cold and tepid, so don't think if having a bath. Cheap plastic toilet seats.
The hottub man comes Friday & Mondays. We noticed He doesn't empty them at each change over but simply wipes the seats, fish out the bugs, cleans the filters and replaces the chlorine tabs. So not sure how many guests have used same water before us? (He was there just finishing when we arrived Friday- the tub was 40° so obviously not been emptied and refilled)
These may seem little things but when your paying £1200++ these little things do go a long way to making your stay more comfortable.
The garden is good size, enclosed so dog friendly.
Overall its a lovely cottage, ideal place as base while you explore the beautiful lakes have to offer.
Thank you for your feedback and we're sorry you had some issues. There was a last minute booking just before you which was missed, this is the first time this has happened in years, but the cleaning was jumped pin as soon as they were aware. Obviously it was done in a bit of a rush then.
The kettle has been replaced. The TV aerial is being looked into. The Wifi is normally ok but can have issues like any other. It is currently the best available for a property with v thick sandstone walls and in a small village.
One of the toilet seats was faulty and this has now been replaced (all are mid-range)
The electric shower is a Mira shower. The other shower is straight from the combi boiler. This holds a tank of hot water and heats the extra running water thereafter. If too much water is pulled through at once, the temperature will reduce.
The hot tub is checked and maintained twice a week by a professional company following HSE guidelines.
Property Owner
