“On arrival around 8pm the key was not in the key safe.”
after a 6 hour drive with a three year old you don't need that. The fridge was warm as it was set to minimum. The freezer wasn't switched on, so also warm. The dishwasher was broken.The gas cooker hob and oven didn't work. The toilet in the ensuite was blocked. There was so much clutter and tat in the property we had no where to put any of our things. Plates cups etc were dirty. The only hand soap was in the kitchen. There were so many scatter cushions on the beds when you took them off to get in to bed there was nowhere to put them out of the way. The hot tub had no chemicals in it after using it twice the water was dark brown and stank. No effort was made to visit this everyday to check the water and change the filter / add chemical to it. It made our bathing wear stink. There were no instructions how to use that. Or the washing machine, or the dishwasher, or even the heating. The outside gate glass door didn't latch properly and when it was pushed home correctly overnight it opened again and banged in the wind. This wasn't our choice of property as we booked number 8 originally which we found backed on to the one we had. We were dismayed to see the owners of our property repeatedly visit the one we had previously booked and subsequently had cancelled, they evidently are 'managing it' along with many other properties on the same site, there was no one staying there which has annoyed us no end as that is where we wanted to stay to start with. Given this I doubt very much we will ever book or recommend this booking site ever again. The Park itself was well kept and ideally located.
I am so sorry to hear all of the above. Plot 8 was sold to a private buyer and I have nothing to do with managing it. The other issues were resolved. We came with keys in 10 minutes with keys as there is a 24 hour warden. I do everything you need in the lodge. If you had contacted us regarding the issues I would have put them right. The plumber came the morning after you said the toilet was blocked. The hot tub was checked and has chemicals. We empty and clean every time. This is my personal lodge and will look all issues raised.
There are instructions about the heating on the automated message. Thank you for your feedback as you were only my 3rd booking. Very useful.
Property Owner
