“We recently stayed at this lakeside lodge for the second time, having loved our first visit so much.”
Unfortunately, this stay didn’t quite have the same warm and personal feel as before. On our first visit, there were thoughtful touches waiting for us like tea, coffee, and sugar, which made the lodge feel welcoming and cared for. This time, none of those little extras were provided, and overall it felt far less personable.
The biggest disappointment came after we left. I realised I’d accidentally left my card holder on the entryway shelving unit and contacted the owner straight away. Sadly, despite being told the owner would get back to me, I’m still waiting to hear back 8 weeks later.
The location itself is still lovely, but the level of customer care and attention to detail we experienced the first time just wasn’t there on this occasion.
Good afternoon Antonia
Thank you for your feedback. My apologies i thought I had emailed you back with regards to your card holder. if I didnt I do apologise. The cleaners didnt report finding this item after your stay . once again I apologise if I didnt email you back.
Kind Regards
Chris
Property Owner