“We were disappointed on the day of our arrival as we were not granted access at the agreed time of 3pm.”
The cleaners were still there. We weren't able to get into the property until 3:30pm (having been up since 5am and travelling from Portsmouth). When we got in the floors and sofas were all very wet still. The bathrooms were not clean. There was mould all over the wall of the bathroom at the top of the stairs and mould on the shower curtain. There was also a lot of dust and grime around the base of the toilets and behind the bathroom door, which was clearly visible when you closed the bathroom door. There was a strong smell of damp in the snug room too, which even with the windows open, lasted for the whole 2 weeks. When paying this amount of money, this was all very disappointing. The second upstairs bathroom had a problem with centipedes in the shower. Most mornings there were at least 3 in there. The beds, linen and towels were all clean and these were changed for us halfway through our stay.
It was a shame that the grass was only cut halfway through our stay. When we arrived it was so long the children were unable to play outside as it was so wet, even on the sunnier days, it wouldn't dry. Once it had been cut it meant we could use the outside space a lot more. Wi-fi signal was great in the main living room and the bedroom above, but elsewhere there was little to no wi-fi signal. We had a lovely 2 weeks in the Lake District, but given the money we paid for this cottage we were all left disappointed with the cleanliness and upkeep.
We are sorry to hear about your stay. Since your visit we have made huge improvements to the property, including new carpets, paintwork, a new bathroom, and new sofas! We have taken onboard your comments regarding the cleanliness of the property and are making sure this is no longer the case. The Wi-Fi can be a little tricky, due to the age and location of the property- we shall look into getting this extended to improve the signal.
Property Owner
