“Bit of a mixed stay.”
Some good stuff, quite a bit disappointing stuff too. I won’t write too extensively, but here are the highlights of what I would have wanted to know before booking (or if I had already booked what was coming).
The good:
- location is great and the views are amazing
- the hot tub is lovely and clean/modern and is well maintained
- big fridge and freezer
The less good:
- very poorly stocked. Not even sugar and tea. Literally you will have to bring or buy everything you need. It’s quite frustrating and not what I expect or have experienced from other holiday houses in this price bracket.
- the knives are blunt, and the pots are old and food sticks to it. Bring your own (add it to the list of your own stuff you need to bring).
- the owner/manager lives next door and you have virtually no privacy. We had 6 people plus a baby staying for the week and needed a bigger place cos my brother and his family (2 adults 2 kids) came for the weekend. Total 11 people in a house advertised for 14. We also on the Saturday had a friend staying in the area (2 adults, 1 kid) and invited them for lunch. Had the owner come to us and say the house is only for 14 people and we aren’t allowed to have more and also that we only booked for 11 people. Didn’t seem to believe us when we explained that we were the usual people and had a couple and their kid over for lunch. This is indicative of always feeling like we were being watched. Not terribly relaxing.
- damp smell in one of the rooms and we had to move out of that room and close the door. We had the extra room to be able to do so, but if we didn’t, it would have been a problem.
I am very sorry Browside didn't meet your expectations, we do always try
to help guests when needed, for future guests we see you at check in and then only if there is a problem or maintenance on the property including maintaining the hot tubs. We have sharpened the knifes and checked the
nonstick pans that are still in the cottage. I am sorry you missed them we leave them in the pan drawer under the hob. I agree bank holiday weeks in the school holidays are more expensive than in school dates. Due to
Covid-19 we were asked to take shared condiments out of the property. We are pleased you enjoyed some aspects of your stay and try to improve the negative aspects Thank you Helen & Allan
Property Owner
