“This property has not been described correctly.”
It has NOT been fully refurbished and is not secure to the standard that we expected. There was rubble, paint tins, weeds and dog mess in areas of the garden when we arrived. The property and grounds are not secure and we had people looking in the windows, walking in the garden and even entering the hall to enquire if it was a café! The kitchen tap fell apart, a shower was not working at all and others were too hot and couldn't be adjusted. The curtains in one bedroom were tied up with string, headboard broken and sticky mess on carpet. The conservatory roof leaked and the windows painted shut. Other windows elsewhere were nailed shut. A small piece of plaster moulding on the ceiling fell down. A Door handle fell off in one bedroom door trapping people inside and the external door handle to the kitchen was missing. There has been some refurbishment such as to the kitchen, some of the bathrooms and some bedrooms but the property is still in need of a general overall.
First of all, let me say I was so disappointed reading your review from your recent stay at Valley View. Sometimes due to weather conditions, the gardening team cannot carry out some of their tasks but certainly shouldn’t have been paint tins in the garden. These have been left behind by the resent refurbishment works carried out. Things like the shower issues, the kitchen tap, and the door handle issues could have been addresses immediately during your visit if they had been reported to us as we have a maintenance team nearby for when these such things happen and I am sure that you will appreciate the huge property which is Valley View... things do happen from time to time that needs our attention whilst guest are staying which is why the team are readily available so if we had know, we would have acted upon it. The small leak in the conservatory has been addressed and repair arranged. I hope that despite these issues, you did manage to have a lovely time with your family. Without feedback we can not continue to improve our properties so I would like to thank you for taking the time to bring them to our attention. Kindest Regards Julie
Property Owner