“Valley View is a lovely place, it has the potential to be great.”
The house was a great place for our large family get away. It could do with some upgrading. The furniture was a bit grubby with a lot of marks a stains on the sofas and chairs.
The kitchen area is lovely and very modern, we had to phone the out of hours service to find the cutlery as it is hidden in a secret draw, within a draw.
The hot tub is a lovely touch however the few family members who used it, only stayed in for 5 minutes as they said the water was smelly and felt a bit grubby, they had ...
The house was a great place for our large family get away. It could do with some upgrading. The furniture was a bit grubby with a lot of marks a stains on the sofas and chairs.
The kitchen area is lovely and very modern, we had to phone the out of hours service to find the cutlery as it is hidden in a secret draw, within a draw.
The hot tub is a lovely touch however the few family members who used it, only stayed in for 5 minutes as they said the water was smelly and felt a bit grubby, they had to get out and shower.
Overall we had a lovely stay, but it just feels like a bit of TLC is needed especially given the price we paid.
Thank you for taking the time to leave us a review. Feedback from guests is really important as it means that we can continue to improve our properties. I have passed your comments to the cleaning team regarding the sofas and chairs. The cutlery draw as you'll now know is in the top slim draw on the island in the kitchen and this information is in the guests manual which was emailed to you prior to your visit and also in the guest manual at the property so sorry if you missed that. The hot tub is emptied, cleaned, re-filled and treated before any guest arrival so I am surprised to here that you felt you couldn't use it and I wish you had called the out of hours team as they would have been able to help. I am please to hear that you had a lovely stay and once again thanks for the feedback. Kindest Regards Julie
Property Owner