“Gyll bank - The Barn, 9 - 16 Sep 2022 We have had a good stay here.”
We know that most people dont bother to tell you what needs attention, but we think it is important. Overall the accommodation is adequate but needs some help. The kitchen tap is dripping relentlessly and it is really annoying. The kitchen is poorly equipped. I know it is the end of the season but surely the cleaning staff run an inventory? All the four saucepans are the same size!! 8 inches ish. Do the other apartments have all the big pans??? There is a knife block, all the knives are blunt. Two other knives in the drawer are blunt, including 3 inch knife that is not useful other than to deal with an apple. Luckily I read a comment from a previous holiday maker that there were no sharp knives, so I brought three of my own. I also bought a wok which we used instead of their small frying pans. The baking trays in the oven were burnt and unusable, which we saw immediately and the owners sorted that out as they were here for a short period. There are no black bags and very little cleaning materials. The top of the cooker is severely stained. There is no hob cleaner which would help the burnt on stains. And the washing up liquid is provided in tiny plastic containers. Would a whole bottle of washing up liquid break the bank? The settees don’t appear to have been hoovered recently. There were wrappers etc under the three piece and we were looking for something down the back of the sofa and it is full of crumbs etc. The downstair toilet door needs oiling. Because the floor is tiled downstairs with hard kitchen surfaces and there is very little soft furnishings, the whole place is very echoey. So dripping taps, creaky doors, they really have an effect. The cupboard doors in the cupboard need soft closing stops as again they bang away. The ad says that there is super broadband here. Thats as may be but it suggests that signal and connection would be good, but we have had long periods of no connectivity. It seems to be connected to how many people are using it during the day . I know you can’t do anything about that but do say that signal is still patchy despite super broadband. These comments are offered in the spirit of helping people that come here to enjoy this property after us. Lesley Dike
Thank you very much for your comments and for taking the time to let us know your thoughts. Customer feedback is very important to help us continually improve our standards.
We plan to do an inventory for all the kitchen utensils so we will definitely look into the issues you have regarding this.
We will also mention the maintenance issues to the maintenance team.
Although it is a self-catering property, we will ensure to provide sufficient basic necessities in the future.
Thank you again.
Property Owner
