“Listed facilities included WiFi, iPod docking Station and Smart TV.”
We had no WiFi all week so no Smart TV. I emailed you about it on the Thursday but didn't receive a response. There was no iPod docking station.
The heating system didn't work properly because of the lack of WiFi. It came on at 3am in the morning on Thursday, Friday and Saturday mornings and I couldn't override the system.
Even though there was a little postcard on the table saying please enjoy these gifts, there were none there. From the visitor book it seems like they were bottled beers and a jar of jam - so maybe whoever cleans the property decided to help themselves.
Thank you for taking the time to provide further feedback following your stay at Stone Cottage.
We would like to apologise that the plug for the Wi-Fi Router had been inadvertently switched/knocked off prior to your arrival and was easily rectified. We appreciate this will have had an adverse effect on the Smart TV and Hive Heating system, however had you contacted ourselves earlier in the week, we would of course attended to this sooner.
We would like to apologise for the confusion surrounding the welcome gifts. Stone Cottage had a stand in cleaner the day of your arrival who was unaware of these items, and we apologise for the oversight on this occasion.
We do hope that despite these shortfalls you had an enjoyable time in the Lakes as we hope to welcome you back in the not too distant future. Property Owner
