“Hello,
The house was lovely, in a great location.”
A few things that the owner should know.
The pass to the Lakes Hotel for the spa facilities, guests would appreciate knowing that there is no access to the hotel by car.
The Can opener needs replacing it doesn't work
The switches on the cooker hob work but numbers are difficult to see so it took a few days to work out
The main light in the bedroom doesn't work
The shower mat needs replacing
Radiator in the main bedroom needs looking at sometimes on and warm other nights cold.
Your email stated the owner would contact me at 4pm, prior to my arrival but didn't.
Apart from the above an enjoyable stay
Best wishes
Louise Cartlidge
Thank you for your feedback via Sykes Cottages.
As we are based in East Yorkshire we rely heavily on feedback so it is nice to receive it.
In answer to the points you have raised our housekeeper, Debbie Martin, is going to replace the shower mat and the tin opener. Debbie is also going to check the main light in the bedrooms and let us know if we need to instruct an electrician, however, Debbie did said that when she prepared the cottage for your arrival all the lights were working.
Debbie is also going to bleed the radiator as the plumber has said that he thinks that will be the cause with the radiator.
With regard to the Lakes Hotel, we were not aware that there is no access to the hotel car park so we will check with them and if this is always the case we will add it to the e-mail we send out prior to a guests stay.
We do know that the numbers are worn on the hob but as it is our intension to replace the whole of the kitchen at the end of the season we thought that It would be ok for the time being. The Kitchen was due to be replace before lockdown but as with a lot of other things this had to be put on the back burner.
Finally, our email does not state that we will contact guests at 4pm prior to arrival only that the cottage will be available to guests from 4pm.
Once again we do very much appreciate guest feedback and we thank you for yours, it was very constructive and has given us the opportunity to address the points raised.
We do hope you had an enjoyable stay in the lakes and that you will return to the cottage at some stage in the future.
Kind regards,
Screetons
Property Owner
