“Stylish but STINGY.”
For a luxury cottage, with the price tag to match, the fact that there was no welcome pack, not a grain of sugar, a crumb of bread (although we could have feasted on the old, old crumbs that were living in the dirty toaster). No foil, no cling film and, not even soap in the bathrooms. Come on. We pretty much holiday in the UK every time and have stayed in many cottages and our bookings are appreciated with a welcome pack to get us started on our holiday. This place is clearly just a cash cow for the owner AND it was grubby, the walls are scuffed, we don't think it had been cleaned before our arrival, it whole place was dusty, the floor was mucky, there was a holey, smelly teatowel on the oven door - We won't be booking with this Property Owner again. Champagne money charged with ginger beer offerings. Oh and the shower leaks too.
Thank you for your feedback and may we firstly apologies for the standard of cleanliness at the cottage. Our usual cleaner was on holiday and unfortunately we had a cover cleaner who we had not used before. The cottage had been cleaned, but regrettably not to the standard we expect for our guests.
During Covid we had to remove all unpackaged foods, this included tea, coffee, sugar etc but we agree this could now be reinstated. We do normally leave toiletries but unfortunately our cover cleaner did not leave these out.
Welcome packs are very subjective with the number of regulations and dietary requirements now in force and it does prove difficult to find a suitable welcome pack that suits all guests, however we do appreciate it is the small things that make a big difference and we will look at ways in which we can provide a suitable welcome gift appropriate for all guests.
We are disappointed you did not call us on arrival or mention any of the issues when we were chatting during your stay, in fact you were very complimentary of the cottage, we would have immediately taken steps to rectify these for you had you mentioned any of the above. We have now received the laundry back from the cleaners and the tea towel does not have any holes and the shower is not leaking or dripping
However, we do hope despite the above you were able to enjoy your holiday in the beautiful surroundings of the Tarn and we hope you will consider returning to the cottage and give us the opportunity to prove this has been a regrettable one off.
David, Cottage owner
Property Owner
