“The condition of Hunters Chase, Tirril near Penrith during our stay 16–19 July 2026, and to request a partial refund of the total amount paid (£900+).”
Upon arrival, we found the property was not cleaned or maintained to the standard expected for a fully paid Sykes Cottages booking, and fell well below acceptable hygiene standards:
• Heavy dust throughout the property, dirty floors with visible stains and leftover dirt
• Significant spider activity and cobwebs across multiple rooms
• One bedroom was completely unusable due to the extent of spiders and cobwebs, so we could not use it at all
We booked for 9 guests, 7 of whom ...
Upon arrival, we found the property was not cleaned or maintained to the standard expected for a fully paid Sykes Cottages booking, and fell well below acceptable hygiene standards:
• Heavy dust throughout the property, dirty floors with visible stains and leftover dirt
• Significant spider activity and cobwebs across multiple rooms
• One bedroom was completely unusable due to the extent of spiders and cobwebs, so we could not use it at all
We booked for 9 guests, 7 of whom were women in our group — the poor condition and especially the spiders caused significant distress and disappointment for everyone. We paid a premium price expecting a clean, safe, well-maintained holiday home, and this was not delivered.
I have clear photo evidence of all these issues, which I can attach or share with you immediately.
Given the property failed to meet basic cleanliness and maintenance requirements, and we lost use of a full bedroom.