“The property was in a wonderful position.”
It was clean and well-equipped. There is a useful lobby for coats and boots. The bed was comfortable. However, there was a smell of damp and despite prolonged use of the de-humidifier provided, the bedroom especially was unpleasant to waken in. Therefore we felt the need to have the noisy humidifier on much of the night. The owners denied that there was a serious issue when we raised it.
A second thing to be aware of is that the one place to relax is advertised as being an open plan room but ...
It was clean and well-equipped. There is a useful lobby for coats and boots. The bed was comfortable. However, there was a smell of damp and despite prolonged use of the de-humidifier provided, the bedroom especially was unpleasant to waken in. Therefore we felt the need to have the noisy humidifier on much of the night. The owners denied that there was a serious issue when we raised it.
A second thing to be aware of is that the one place to relax is advertised as being an open plan room but the two seat sofa faces the kitchen rather than any view.
Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.
Far for denying that there might have been a issue, we acted immediately once contacted by Sykes. Our cleaning/maintenance representative inspected the property that afternoon and could find no evidence of a damp odour at the property.
We provide a dehumidifier to assist guests in drying out wet clothing / boots.
The photographs clearly show the kitchen / dining area (described as 'open plan') and the description makes no reference to a view from the sofa. However, the kitchen table/chairs look out onto one of the garden areas, again evidenced by the photography.
The property has been fully let all year and the feedback/ratings have been extremely positive, reflecting our desire to provide a great holiday experience in a wonderful setting. Property Owner