“The property was beautifully located and very spacious and comfortable.”
Bed and shower in the main bedroom were completely fab. Kitchen well equipped
We were disappointed to not even have a pint of milk left for us to make tea on arrival (we stay in many properties and it seems to be a minimum standard and the last time we were up and in Ambleside in February there was a lovely collection of biscuits, milk, preserve and sourdough bread in a much more modest property)
We were left with six sheets of kitchen towel, no bin bags, an inch of washing up liquid and a dishwasher with no salt or rinse aid. The loos had no hand towels. The house was very hot at times but we couldn’t turn down the heaters so had to open windows which seems very wasteful
Finally several days our early mornings and all access to the terrace were disrupted by the noise and presence of decorators and their machinery working in the property with an alarm going off on the cherry picker soon after 8am on a couple of mornings and a power cable being trailed across our front door step.
This did spoil our holiday With such a pricey property it was really annoying to have such problems ( especially being woken early by workman noise and thinking they’d be able to see in) in an otherwise wonderful property. Please note the workmen themselves were pleasant I have a video of the decorator alarm / noise.
Thank you for your feedback which we always endeavour to take on board. We are delighted you describe our property as wonderful and that it was warm for your stay. Some of the heaters can be controlled by guests if it is too warm and others are operated remotely-we are always responsive when guests ask us to adjust these (within reason) during their stay. Regarding the kitchen roll etc, supplies are usually left for guests and we are sorry if this was missed. However, as soon as it was brought to our attention the problem was rectified and some were delivered to you. Just to clarify, a hand towel and a bath towel are left for each guest.
At the time of your visit, some decorating was being done to the exterior of the building. This was part of a rolling programme of decoration, necessary to keep the building looking its best. This work is due to be completed this week and we can only apologise for any noise.
We are now pleased to be reintroducing our welcome packs which were paused during covid.
Property Owner