“Unfortunately we had a bad start to our stay at the cottage.”
The bathrooms were not very clean. The toilets needed cleaning.
We arrived on the Saturday and housekeeping came out on the monday with a welcome pack which was left on the dining table, and they cleaned the bathrooms.
The mattress protector was too small for the super king-size bed. This was reported to Sykes and was never rectified.
The blind in the master bedroom was Mouldy, which was taken down on the Wednesday. Therefore I slept on the sofa due to having a partially collapsed lung and low immune system.
The owners tried their best to rectify the issues but Sykes really didn't act very quickly at all.
It really quite ruined our holiday, and was not worth 5 sykes ticks.
We are really sorry that the start to your holiday was not up to the standard that we and LakeLovers expect. Sadly, the cleaner provided by LakeLovers that usually cleans the Cosy Peacock to a high standard went “rogue” for your changeover and personally arranged cover for her cleaning rather than use the cover cleaners provided by LakeLovers. The clean by their selected replacement was not only unacceptable but also they had not been given all the instructions they should have been, in particular with regards to your welcome pack. The approach taken by the cleaner towards cover for them is not something that LakeLovers have had happen before - we and LakeLovers apologise for this and suffice to say that this will not happen again although I appreciate that this does not mitigate your experience.
We want to reassure you that the issues that you have raised have been addressed so we do not expect any future guests to have the same problems. The two guest parties who have stayed in the property between us acquiring the Cosy Peacock a few weeks ago and your stay were both highly complementary of the property.
Property Owner