“As detailed on the phone, on the day we arrived the house (Giddy Goose) was not as clean as we would expect.”
The main and most obvious problem was lack of proper vacuuming: all carpets and rugs looked as though they haven’t been properly vacuumed for a while; one bedroom even has a muddy smear that had been left. Telltale bits of debris, cotton, threads, fluff etc were in every room. This is impossible to photograph now (I was not asked to take photos when I rang on the day we arrived). We tried vacuuming the next day and the smell it created was so revolting we had to spray freshener and open windows: the bag was full which might explain the poor vacuuming? I requested a new bag but we weren’t given one.
There were other signs of poor cleaning. Cobwebs, dust and debris on window sills, a long black hair still stuck to the bathroom wall, broken glass just under one of the sofas. I’ve photographed all that I can.
A cleaner was organised to come on the Saturday at 10:30am, we were given no choice of time. Unfortunately all of our kids were still in bed after a long day the day before, so we chatted to the cleaner and apologised and offered to clean the house ourselves. We did try vacuuming as explained. The last thing you want when you pay to stay somewhere is the disappointment of it being dirty, having to phone and make arrangements and being asked to vacate the property on the first morning so it can then be cleaned properly.
All holiday lets are priced to cover the cost of cleaning. In our case that cleaning was simply not sufficient.
Thank you for taking the time to feedback on your experience at Giddy Goose. We are sorry to hear that you experienced some cleanliness issues at the beginning of your stay. We attempted to rectify the dust and cobwebs as a matter of priorty. With Giddy Goose being a pet friendly property, it is often the case that hoover filters can start to smell of dog - this is a brand new hoover. We thank you again for your feedback and will ensure that our cleaner is reminded of our expectations and usually high standard of cleaning. Property Owner