“Upon our arrival we found dog urine under the kitchen table which our dog obviously ran straight to !”
the floors in the kitchen, living room and stairs were pretty filthy, we could see crumbs, dirt and dog hair. i called Sykes who said they would try getting hold of housekeeping. in the meantime i started sweeping and mopping the floors as we had a long journey, needed to remove the urine for obvious reasons and my grandaughter was running around without shoes. the cleaner did attend the property but at this point i’d virtually cleaned the entire floors. she insisted she had cleaned the flooring, not sure then how there was urine all over the floor under the table !!
It’s a shame to have had such a negative experience as the house is very comfortable and spacious. the house accommodates 5 and there are only 2 pans, one being very small so i’m not sure how a family of 5 would cook meals, we struggled. i also think the owners should consider a welcome pack, this is the first accommodation i’ve come across that doesn’t have one- doesn't need to be much but it’s a nice touch.
Unfortunately i would not be able to recommend this property to others given the condition we found it in and goes without saying i wouldn’t return.
i got home yesterday and still neither Sykes or the owners have provided an apology or good will gesture which is very disappointing
Thank you for your feedback, we are sorry you were disappointed with the property.
I can see on the system that the cleaner went to rectify the issues you raised and she was refused entry to the property by yourself, as you diddn't give us the opportunity to correct any issues or provide us with any photographs we can't offer you anything.
As this is self-catering accommodation a welcome pack is not provided as standard, the issues have been reported to the housekeeping manager.
Property Owner
