“We were extremely pleased that Sykes were able to work with the property manager/owner to address a few concerns we had, prior to our stay, based on the feedback from previous customers.”
These related to the seating (a beautiful new sofa was delivered just before our start date), cleanliness (which was addressed) and a fuel alarm issue (the reasons for which were investigated and explained to us as an isolated incident). So well done to all concerned for resolving these concerns prior to our holiday. The one thing I need to mention (not a complaint but it needs addressing soon) is that there were signs of some water ingression in one of the upstairs en-suites (the one with the glass roof). The ceiling above the door is black in parts and there's some flaking paint. It only rained properly once during our stay but some water came through the ceiling and puddled on the floor, so we put a bucket and towel underneath to catch the drips. The grout in the floor tiles looks like it has been previously washed away in the affected area, which means the water would have seeped under the floor tiles and (possibly) through to the downstairs en-suite if it had rained persistently (and if we hadn't been in the house at the time and spotted it). I can't see any previous published reports of this issue amongst the customer feedback, so I don't know whether the owner knows about it. But I would hope that the property management company has spotted it because the signs are so obvious (whether its raining at the time or not). Maybe the work has already been scheduled, but in that case customers should be forewarned and know what to do if it rains. We hope the property manager/owner will rectify this problem soon, before it turns into a much bigger issue. This didn't really impact our holiday though, other than during the 2 minutes it took us to find the bucket, so we've given the holiday full marks anyway because of the numerous positive aspects - the location, the stunning property itself and the breath-taking views which we were particularly sad to leave behind (the welcome pack was a very nice surprise too). Overall, many thanks for a great holiday that my family will never forget.
The owners of Gillside would like to thank guests for their comments.
The house has been closed to guests for several months for essential roof structure maintenance which we are happy to report is now completed.
We have taken the opportunity to redecorate the house throughout and we had already replaced the sofa.
Following feedback the heating thermostats will be changed to a HIVE system which we hope ill make the heating more user friendly after the New Year.
The house manuals are available again they were removed due to Covid requirement.
The issue with the fuel alarm system has been rectified.
The house is cleaned by a tram of local cleaners if you have any comments in relation to this, please contact Marie Hall on arrival so any potential issues can be dealt with immediately. Property Owner
