“Great location, beautiful cottage, clean and tidy.”
However, we were hasseled non -stop by automated messages and phone calls threatening us with regards to noice levels. We had four young children, (two four year olds, seven and ten), who went in the hot tub with and adult on the first day, early evening, they were excited and made low level noice. The continuous messages and calls really distressed me as the company threatened us with removal from the property and charges. The children were all in bed and fast asleep by 8:30pm We really felt this was totally out of order and an invasion of our privacy and rights. Later on that evening the adults sat outside as it was lovely weather. Once again I was bombarded with messages and automated calls. Having booked and paid a lot of money for this cottage I was extremely upset and it actually spoilt my stay there. We were spending time with family that we hadn't seen for a long time so it was even more upsetting. The second night we went out for the day and most of the evening. Four adults came back with the children and put them to bed. We then sat in the lounge to chat and have a drink. Our older children stayed out. The messages and nasty calls started again! There was absolutely no noise. Everyone was in bed, most asleep by 1pm then we heard a loud bang on one of the windows at the front of the cottage then the door. A security guard was stood outside. We asked him if he could hear any noise and he said no, apologised and left. It is an understatement to say the least how extremely upset and anxious we were about even being in the cottage. I am also worried that money will be taken from my credit card as it was threatened. I have to say that our weekend was spoilt because of this.
Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience you experienced during your stay. We deeply regret any distress caused by the automated messages and calls regarding noise levels. This is not the standard we strive for, and we're investigating the issue to ensure it doesn't happen again. Your concerns are valid, and we appreciate your understanding. We hope to have the opportunity to make it up to you in the future.
Property Owner
