“Property was lovely however if the following is addressed constructively the property would be luxurious and our stay even better.”
1)BbQ could not find in itinerary, sent email to Sykes no reply so we brought ours, but did not need to.
2) downstairs toilet seat broken. Reported immediately, and again next day we were told maintenance informed and leave key in lockbox. No one came, received email they would be coming, Monday, then Tuesday. Thursday a lovely lady from Sykes office turned up with plastic Allen key to fix, but was loose immediately. We were then informed maintenance on holiday all week. My elderly brother-in-law with walking difficulties, who was sleeping in down stairs room, had to go upstairs for toilet which was not ideal.
3) Towels provided were rough, not soft. Softer larger towels including a bath sheet would have been more luxurious.
4) To enjoy the views on patio the hedge could of been trimmed a foot smaller, and also grass could of been cut. Privacy would still have been maintained as hedge was high.
5) Kitchen was superb but the fridge not big enough for the food we brought for a week. An American fridge or a desk top fridge in utility room was needed.
Apart from the above, we did enjoy our stay, and will book again. Just thought if the above points could be addressed it would have been even better. The house was superbly cleaned and beds and pillows comfortable together with powerful showers. The view from main upper floor bedroom was unbelievable.
Thank you very much for your feedback. We appreciate the time taken to send your observations which have been taken on board and highlighted with our maintenance team.
We are glad that these didn't detract from the enjoyment of your overall stay and we do hope we can welcome you in the future.
Lakes Cottage Holidays Owner Relations Property Owner