“On arrival, the property was in complete darkness.”
The house keeper said there was an issue with the electrics and all the lights in the property were off and had been off for a few weeks. Second issue was the hot tub. It wasn't even filled and ready to use. We were told we had to wait for the pipes to thaw out but on inspection the pipe wasn't even connected and turned on, the owner came and filled it at lunch time the following day (Saturday), but we were unable to use the hot tub until Sunday which was our last day. Thirdly the fridge freezer would beep every 30 seconds. It beeped the whole weekend, looking at reviews this has been the case since July, surely this is a sufficient amount of time to either fix or replace the fridge freezer.
Dear guests,
Thank you for your review of our property at West Border Farm, we hope you enjoyed your break and we also apologise for the inconveniences you experienced at our property. Unfortunately the weather running up to and during your stay caused us issues across the property including the external lighting that had tripped the internal downstairs lights and the freezing -9 temperatures froze and burst the pipe that feeds the hot tub giving the impression it wasn’t connected, lighting wise we have disconnected the external lighting and this has sorted the issue internally and we are putting new external lighting up in due course. The hot tubs water connection has been fixed and we can fill the tub as before with hot water so that the tub is ready to use upon arrival at the property. The fridge freezer has been replaced, we had ordered one back in June when the issue was brought to our attention but we have given up waiting for delivery so have got another one. We try our best to make all our guests stay as comfortable as possible and our caretaker works really hard to do this for us. Again we apologise for the inconvenience of these items out of our control during your stay at our property, we hope that you will consider returning to us for another break in the near future.
Property Owner