“It was a great location and very nice property, but there were a few issues that you could look into to make it better for anyone else staying.”
Firstly the doors to the fridge and freezer comparments don't shut very well, they stick on the fascia and as a result when we came in the freezer was starting to defrost and had a small puddle on the floor. This resulted in the freezer being iced over and some of the drawers couldn't be opened. The fridge not shutting and perhaps as a result of the freezer frosting over caused water to form and drip onto the things we put in there. Really the whole thing needs defrosting and the doors sorting.
There was lack of kitchen utensils which weren't broken and the knives were all blunt apart from the bread ones..
Two of the dining chairs were broken, they had popped out of their slots and were very wobbly, we put them out of the way. The other two were ok.
It was a difficult place to keep clean with the outdoor matt being a sponge in the rain and the indoor catching all off the pine needles, but we did our best to clean it before we left.
It was a really good place though, well located, in a quiet area where you could hear the water at night. None of these issues stopped us from enjoying the property, but I do think that they need addressing, certainly the chairs if more than two people stay and the fridge/freezer.
The recycling isn't what I am used to, even in holiday rentals, but I assume that is a local thing, but in this day and age, it should be a natural inclusion to have recycling facilities there. Other properties I have stayed in have a central recycling for the local house or group of houses. It looked like this place was using a 3rd party, so it is achievable I am sure.
The forced disposal of food and the lack of certain items in the property could also be improved, I threw quite a bit of food away, perhaps an arrangement with a local foodbank would be a good idea.
Ensuring that there is handwash upstiars and downstairs, more than a thimble full of washing up liquid, and having basic salt and pepper?
Anyway, these are things that you could look to improve. I have stayed with Sykes once before, it was a similar level and I have another booked in a few weeks time.
Many thanks for your helpful feedback. We are delighted you enjoyed the great location and the cottage overall. We will do our best to sort out the freezer very soon, as well as the dining chairs. The recycle suggestions we will
Pass onto heart of the lakes as a company.
Property Owner
