“The cleanliness of the property was unacceptable.”
In the midst of a global pandemic I felt it could have a detrimental effect on our health. The property clearly hadn’t had anything but a superficial clean and I had no idea who had previously stayed there. It makes me very angry that I was put in that position on the first holiday we had in over a year. I reported the matter to you immediately we arrived at the cottage and it took until Thursday afternoon to get any kind of resolution from Sykes, albeit an unsatisfactory one.
The property floor hadn’t been mopped and was dirty, the surfaces grimy, dog hair stuck all over the sofa cushions which themselves were grubby and stained, the dishwasher had been stopped and emptied mid cycle so I had no idea how clean the crockery was. Spending the first 2 hours of my holiday cleaning was not what I had in mind, nor was washing every utensil, plate and glass before use.
In addition I was told the owner was responsible, the cleaner responsible and also and the ‘team’ who look after the area. Sykes are very good at buck passing but not at customer service.
It is a massive shame because if it had been cleaned properly we would have been delighted with the cottage.
- Mr Broadhead, April 2021
I am very sorry to hear that your experience staying in our cottage did not
meet your expectations. I have discussed this with Lakelovers, who have
given us nothing but an excellent cleaning and changeover service over the
last two years. They have added additional checks to ensure the cleanliness
meets all future guests expectations. One point regarding the items in the
dishwasher, this is an extra Covid security measure to ensure there are
untouched clean items for your arrival. I thank you for saying that you
were delighted with all other aspects of your stay at Courtyard Cottage.
Owner relations
